Do the methods your employees use for completing reoccurring tasks vary from employee to employee making it difficult to manage and improve the quality of work?
Do you have regulatory guidelines that you must follow in order to stay legally compliant?
Are you looking for the tools to quantify and improve employee efficiency and productivity?
Do you worry about losing that one employee who has all of your process and procedure information?
Establishing written standardized policies, processes, and procedures may be the answer. Written policies, processes, and procedures allow you to describe in detail the method by which you expect employees to complete reoccurring tasks which minimize the inefficiencies that can creep in when employees are left to establish their own methods. This will help reduce the amount of time you and your supervisors spend correcting poor performance.
Moreover, standardized policies, processes, and procedures also set a baseline by which you can test changes to your methods to determine if greater quality and efficiency can be achieved. Finally, if you have governmental regulation with which employees must comply, written policies, processes, and procedures will help ensure compliance is acheived.
How we help you develop policies and procedures that will improve the quality and consistency of your employees work
1. Job Descriptions: The first step in ensuring that your policies and procedures are optimized is to develop and refine employee job descriptions. By focusing on job descriptions first, we can make sure that the right employees are performing the right tasks, that overall job expectations are well-defined, and that employees have the right skills and credentials to perform the tasks assigned.
2. Policies and Procedures: The second step in the process is to draft the policies and procedures. This involves us taking time with managers and supervisors to understand their perspective on the most efficient and effective methods for performing tasks. If appropriate, we also talk to employees to determine if their are unknown shortcuts that improve efficiency or bad practices that harm quality that need to be addressed in the written procedures.
3. Checklists: After policies and procedures are well-developed, we create checklists employees will use to ensure they are complying with the written policies and procedures. These checklists also form the basis by which employee performance can be measured and, when necessary, corrected. You can also use the checklists to identity areas in your policies that may want to improve.
4. Performance Evaluations: Policies and procedures are only effective if they are in fact used to improve employee performance. And employee performance can only improve if performance evaluations are tailored to the methods they are expected to use and the tasks they are expected to perform.
If you are ready to implement new policies and procedures at your business, our workplace policy experts can help. Our experts have years of experience crafting policies and procedures that improve work quality and employee efficiency. To get started, simply fill out the form below and one of our experts will contact you to discuss the policy you need.
Contact us for a quote